FAQ

Q: How long will it take to receive my order?

A: Orders are processed within 1–3 business days. Shipping times depend on your location: UK (5–10 days), Europe (7–15 days), USA & Canada (7–15 days), and worldwide (10–20 days).

Q: Do you ship internationally?

A: Yes, worldwide shipping is available.

Q: How can I track my order?

A: We send tracking info via email once your order ships.

Q: What is your return policy?

A: Returns are accepted within 14 days for unused items in original packaging. Some hygiene items are non-returnableg.

Q: Who pays for return shipping?

A: Customers cover return shipping unless the item is faulty or incorrect.

Q: How do I contact customer support?

A: Email us anytime at support@nicolejay.shop