Return & Refund Policy

At NicoleJay, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

 

Returns

• You may request a return within 14 days of receiving your item.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• For hygiene and safety reasons, certain items like breastfeeding pillows, pacifiers, and opened baby care products cannot be returned.

Refunds

• Once we receive your returned item, we’ll inspect it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges

• We replace items only if they are defective or damaged. If you need an exchange, contact us.

How to Start a Return

• Email us at support@nicolejay.shop with your order number, reason for return, and any relevant photos (if applicable).
• We’ll provide return instructions and address details.

 

Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.