Shipping policy

At NicoleJay, we aim to deliver your order quickly, safely, and affordably — no matter where you are in the world.

Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• You’ll receive a confirmation email with tracking details once your order ships.

Estimated Delivery Times

• UK: 5–10 business days
• Europe: 7–15 business days
• USA & Canada: 7–15 business days
• Rest of the World: 10–20 business days

Delivery times may vary due to customs or courier delays.

Shipping Costs

• Shipping fees are calculated at checkout based on your location and order weight.
• Free shipping promotions will be displayed on the site when available.

Order Tracking

 

• All orders include tracking information sent via email.

Customs & Duties

• International orders may incur customs fees, which are the customer’s responsibility.

Shipping Issues

• Contact us at support@nicolejay.shop for assistance with lost or damaged orders.